Privacy Policy

Last updated November 5, 2026

This page explains what information Apex Dispatch keeps, why, and who else handles it. Apex Dispatch is run by Apex Transportation in South Florida.

What we keep

• Your account: company name, the owner's email, and settings such as your pay week.
• Your drivers: names, emails, vehicles, pay rates and the rules you set.
• Trip emails you forward: the email itself and the trip details read from it, such as patient name, phone numbers, pickup and drop-off addresses, appointment times, broker trip numbers, notes and broker pay.
• Billing: your Stripe customer and subscription status. Stripe keeps your card details.
• Sign-in information: login cookies that keep you signed in.

How we use it

Only to run the service for your company: building your board, suggesting drivers, showing each driver their trips, totaling pay, billing you and helping when you ask for support. We don't sell your data, show ads, or share it with other customers.

Who can see it

• Each company's data is kept separate. Other companies using Apex Dispatch can't see it.
• Inside your company, the owner sees everything. Each driver sees only the trips assigned to them.
• We look at your data only when needed to fix a problem or answer a request from you.

Companies that help us run the service

• Supabase: Stores your account, drivers and trips.
• Vercel: Runs the website and app.
• Postmark: Receives your forwarded trip emails and sends account emails such as sign-up confirmations.
• Anthropic: Reads each trip email to pull out the trip details. Anthropic does not use this data to train its models.
• Stripe: Handles your subscription payments. We never see or store your full card number.

Each of them handles your data only to provide its part of the service.

How long we keep it

We keep your data while your account is open. If you close it, you can ask for a copy within 30 days. After that we delete it, except billing records we have to keep by law.

Security

Connections are encrypted, passwords are never stored in plain text, and database rules stop one company or driver from reading another's data. No system is perfectly secure. If we learn of a breach that affects your data, we will tell you promptly.

Your choices

You can edit or remove drivers and trips at any time. To get a copy of your data or have it deleted, email us. Stop forwarding trip emails at any time by turning off your Gmail filter.

Changes

If this policy changes, we will update the date at the top and email account owners about important changes.

Questions about this page: luis@apexdispatch01.com