Terms of Service

Last updated November 5, 2026

These terms cover your use of Apex Dispatch, a dispatch service for medical transportation companies run by Apex Transportation in South Florida (“we”, “us”). By creating an account you agree to them on behalf of your company.

What the service does

Apex Dispatch reads the trip emails you forward to your private Apex address, puts each trip on a daily board, suggests a driver, shows each driver their own trips, and totals driver pay. Suggestions and pay totals are a starting point. You are responsible for checking every trip, assignment and payment before acting on it, and for confirming trips with your brokers.

Your account

• One account is one company. The owner who signs up can add drivers and give them their own logins.
• Keep passwords and your private forwarding address to yourself. Anything sent to that address is treated as a trip email for your company.
• You are responsible for what happens under your account, including what your drivers do in it.

Billing

• The service costs $249.99 a month per company, charged to your card through Stripe at the start of each billing month.
• Your board turns on once your first payment goes through. Trip emails that arrive before that are kept and read once you subscribe.
• You can cancel anytime from Settings → Manage billing. Canceling stops future charges. We don't give refunds for part of a month.
• If a payment fails, your board may pause until billing is fixed. Your data stays in place.
• We will email you at least 30 days before any price change.

Patient and trip information

Trip emails contain names, addresses, phone numbers and appointment details of the people you transport. You confirm that you have the right to receive that information from your brokers and to use Apex Dispatch to handle it. We use it only to run the service for you, as described in our Privacy Policy. If your business needs a signed HIPAA business associate agreement, email us before you forward any trip emails.

Fair use

Don't use the service to send spam, to access another company's data, to break the law, or to interfere with how the service runs. We may suspend an account that does.

Availability and changes

We work to keep the service running every day, but it can occasionally be down or slow, and an email can occasionally be read incorrectly. Keep your broker emails in your own inbox as the original record. We may improve or change features over time and will tell you ahead of time about changes that remove something you rely on.

Ending your account

You can cancel at any time. We may close an account that breaks these terms or goes unpaid. After an account closes, you can ask us for a copy of your trip data within 30 days. After that we delete it.

Limits on our responsibility

The service is provided as it is. To the extent the law allows, we are not responsible for missed, late or wrongly assigned trips, lost broker payments, or other indirect losses, and our total responsibility for any claim is limited to what you paid us in the 3 months before it.

Law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of Miami-Dade County, Florida.

Changes to these terms

If we change these terms, we will update the date at the top and email account owners about important changes. Continuing to use the service after that means you accept the new terms.

Questions about this page: luis@apexdispatch01.com